TX-8270 - Troubleshooting: Network and Wireless LAN

Problems may be solved by simply turning the power on/off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure. Try the simple measures on both the unit and the connected device. If the problem isn't fixed after referring to "Troubleshooting", resetting the unit to the status at the time of shipment may solve the problem. Note that your settings will also be initialized when you reset, so we recommend that you note down your settings before doing the following. 

• This unit contains a microPC for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this happens, unplug the power cord from the wall outlet, wait at least 5 seconds, and then plug it back in. 
• We are not responsible for reparations for damages (such as CD rental fees) due to unsuccessful recordings caused by the unit’s malfunction. Before you record important data, make sure that the material will be recorded correctly.

Try restarting the unit 

The issue may be fixed by restarting this unit. After switching this unit to standby, press and hold Í ON/ STANDBY on this unit for 5 or more seconds to restart the unit. (The settings in the unit are maintained.) If the issue is not fixed by restarting, try unplugging the power cords of the unit and connected devices, and then plugging them in again. 

Resetting the unit (this resets the unit settings to the default) 

If restarting the unit doesn't fix the problem, resetting the unit to the status at the time of shipment may solve the problem. Your settings will also be initialized when you reset, so note down your settings before doing the following. 

1. While holding down TUNING MODE on the main unit, press ON/STANDBY. 
2. 2. The unit switches to standby and the settings are reset.

Network

• If you cannot select a network service, it will become
  selectable when the network function is started. It may
  take about a minute to start up.
• When NET is blinking, this unit is not properly connected
  to the home network.
• Try plugging/unplugging the power supply of this unit and
  the router, and try rebooting the router.
• If the desired wireless LAN router is not in the access
  point list, it may be set to hide SSID or the ANY
  connection may be off. Change the setting and try again.

Cannot access the Internet radio

• Certain network service or contents available through the
  unit may not be accessible in case the service provider
  terminates its service.
• Make sure that your modem and router are properly
  connected, and make sure they are both turned on.
• Make sure that the LAN side port on the router is
  properly connected to this unit.
• Make sure that connecting to Internet from other
  components is possible. If connecting is not possible,
  turn off all components connected to the network, wait for
  a while, and then turn on the components again.
• If a specific radio station is unavailable for listening,
  make sure the registered URL is correct, or whether the
  format distributed from the radio station is supported by this unit.
• Depending on ISP, setting the proxy server is necessary.
• Make sure that the router and/or modem you are using is
  supported by your ISP.

Cannot access the network server

• This unit needs to be connected to the same router as
  the network server.
• This unit is compatible with Windows Media ® Player 11
  or 12 network servers or NAS that are compatible with
  home network functionality.
• You may need to make some settings on Windows
  Media ® Player.
• When using a PC, only music files registered in the
  Windows Media ® Player library can be played.

Playback stops while listening to music files on the network server

• Make sure the network server is compatible with this unit.
• When the PC is serving as the network server, try
  quitting any application software other than the server
  software (Windows Media ® Player 12 etc.).
• If the PC is downloading or copying large files, the
  playback may be interrupted.

Wireless LAN

• Try plugging/unplugging the power supply of wireless
  LAN router and the unit, check the wireless LAN router
  power-on status, and try reboot of the wireless LAN
  router.

Cannot access wireless LAN network

• The wireless LAN router setting may be switched to
  Manual. Return the setting to Auto.
• Try the manual set-up. The connection may succeed.
• When the wireless LAN router setting is at stealth mode
  (mode to hide the SSID key) or when ANY connection is
  off, the SSID is not displayed. Change the setting and try
  again.
• Check that the setting of SSID and encryption (WEP,
  etc.) is correct. Make sure the network settings of the unit
  is properly set.
• Connection to an SSID that includes multi-byte
  characters is not supported. Name the SSID of the
  wireless LAN router using single-byte alphanumeric
  characters only and try again.

Connected to an SSID different to the SSID selected

• Some wireless LAN routers allow you to set multiple
  SSIDs for one unit. If you use the automatic setting
  button on such a router, you may end up connecting with
  a different SSID from the SSID you wanted to connect to.
  Use the connection method requiring you to enter a
  password if this happens.

Playback is interrupted and communication does not work

• You may not receive radio waves due to bad radio wave
  conditions. Shorten the distance from the wireless LAN
  router or remove obstacles to improve visibility, and try
  again. Place the unit away from microwave ovens or
  other access points. It is recommended to place the
  wireless LAN router and the unit in the same room.
• If there is a metallic object near the unit, wireless LAN
  connection may not be possible as the metal can effect
  on the radio wave.
• When other wireless LAN devices are used near the unit,
  several issues such as interrupted playback and
  communication may occur. You can avoid these issues
  by changing the channel of your wireless LAN router. For
  instructions on changing channels, see the instruction
  manual provided with your wireless LAN router.
• There may not be enough bandwidth available in the
  band for wireless LAN. Connect using an Ethernet cable.