TX-NR6100 Troubleshooting
Power
When the power is turned on, "AMP Diag Mode" appears on the display of the main unit.
• The protection circuit function may have operated. If the unit suddenly enters the standby state and "AMP Diag Mode" appears on the display
of the main unit when the power is turned on again, this function is diagnosing whether or not the main unit is malfunctioning or there is an
abnormality with the speaker cable connection. When the diagnosis is complete, the following messages are displayed.
CH SP WIRE | If the unit returns to the normal ON state after "CH SP WIRE" appears on the display, the speaker cable may have been short-circuited. After setting the power of this unit to standby state, connect the speaker cable again. Twist the wires exposed from the tip of the speaker cable so that the wires do not stick out of the speaker terminal. |
NG:***** | If the operation has stopped with "NG" displayed on the display, set the power of this unit to standby state immediately and remove the power plug from the outlet. The unit may be malfunctioning. Consult a dealer. |
The unit turns off unexpectedly
• If "5. Hardware" - "Power Management" - "Auto Standby" on the Setup menu is activated, the unit automatically enters the standby mode.
• The protection circuit function may have operated due to an abnormal rise in temperature of the unit. In such a case, the power turns off
repeatedly even if the power is turned on each time. Secure sufficient ventilation space around the unit, wait for a while until the temperature of the unit decreases. Then, turn the power on again.
WARNING: If smoke, smell or abnormal noise is produced by the unit, unplug the power cord from the outlet immediately, and contact the dealer or our company's support. ( →p130) Audio
• Make sure that the speaker setup microphone is no longer connected.
• Confirm that the connection between the output jack on the connected device and the input jack on this unit is correct.
• Make sure that none of the connecting cables are bent, twisted, or damaged.
• If "MUTING" is displayed on the display and is blinking, press MUTE on the remote controller to cancel muting.
• While headphones are connected to the PHONES jack, no sound is output from the speakers.
• When "4. Source" - "Audio Select" - "PCM Fixed Mode" on the Setup menu is set to "On", audio is not played if signals other than PCM are input.
Change the setting to Off.
Check the following if the problem persists after you have confirmed the above.
No sound from the TV
• Change the input selector on this unit to the position of the terminal to which the TV is connected.
• If the TV doesn't support the ARC function, along with connection by HDMI, connect the TV and this unit using a digital optical cable. ( →p52)No sound from a connected player
• Change the input selector on this unit to the position of the jack to which the player is connected.
• Check the digital audio output setting on the connected device. On some game consoles, such as those supporting DVD, the default setting may
be off.
• For some DVD-Video discs, you need to select an audio output format from a menu.A speaker produces no sound
• Make sure that the polarity (+/-) of the speaker cables is correct, and that no bare wires are in contact with the metal part of speaker terminals.
• Make sure that the speaker cables are not shorting out.
• Check "Connect the Speaker Cables" ( →p31) to see if the speaker connections have been made correctly. Settings for the speaker connection environment need to be made in "Speaker Setup" in Initial Setup. Check "Initial Setup with Auto Start-up Wizard" ( →p137).
• Depending on the input signal and listening mode, not much sound may be output from speakers. Select another listening mode to see if sound is output.
• If surround back speakers are installed, be sure to install surround speakers as well.
• A maximum of 5.1 ch playback is possible when Bi-Amping connection is used. Be sure to remove the jumper bar on the speakers when using Bi-Amping connection.
( →p31)The subwoofer produces no sound
If the setting of the front speakers is "Full Band", the low range elements will be output from the front speakers instead of from the subwoofer during 2 ch audio input of TV or music. To output the sound from the subwoofer, make one of the following settings.
1. Change the setting for the front speakers to a setting of crossover frequency value other than "Full Band".
The range below the specified frequency will be output from the subwoofer instead of from the front speakers. If your front speakers have a high low-range reproduction capability, changing this setting is not recommended.
2. Change "Double Bass" to "On".
The low range elements of the front speakers will be output from both the front speakers and the subwoofer. Due to this, the bass sound may be emphasized too much. In such a case, do not change the setting, or make the setting with the above option 1.
• For the setting details, refer to "2. Speaker" - "Crossover" on the Setup menu.
• If the input signals do not contain subwoofer audio elements (LFE), the subwoofer may produce no sound.
Noise can be heard
• Using cable ties to bundle audio pin cables, power cords, speaker cables, etc. may degrade the audio performance. Do not bundle the cords.
• An audio cable may be picking up interference. Change the position of the cables.The beginning of audio received by an HDMI IN cannot be heard
• Since it takes longer to identify the format of an HDMI signal than it does for other digital audio signals, audio output may not start immediately.Sound suddenly reduces
• When using the unit for extended periods with the temperature inside the unit exceeding a certain temperature, the volume may be reduced
automatically to protect the circuits.Sound suddenly changes
• When "My Input Volume" is set, the volume is set for each input selector. Check "4. Source" - "My Input Volume" on the Setup menu. ( →p121)Listening Modes
• To enjoy digital surround playback in formats such as Dolby Digital, you need to make a connection for audio signals with an HDMI cable, digital coaxial cable or digital optical cable. Also, audio output need to be set to Bitstream output on the connected Blu-ray Disc player, etc.
• Press on the remote controller several times to switch the display of the main unit, and you can check the input format.
Check the following if the problem persists after you have confirmed the above.Cannot select a desired listening mode
• Depending on the connection status of the speaker, some listening modes may not be selected. Check "Speaker Layouts and Selectable Listening Modes" ( →p156) or "Input Formats and Selectable Listening Modes" ( →p161).Cannot listen to the sound in Dolby TrueHD, Dolby Atmos or DTS-HD Master Audio format
• If the audio in Dolby TrueHD, Dolby Atmos or DTS-HD Master Audio format cannot be output correctly in the source format, set "BD video supplementary sound" (or reencode, secondary sound, video additional audio, etc.) to "Off" in the setting of a connected Blu-ray Disc player, etc.
After changing the setting, switch the listening mode to that for each source, and confirm.
Cannot select Pure Audio mode
• The Pure Audio mode cannot be selected when the Multi-zone function is on.About Dolby signals
• When surround back speakers are included in the speaker layout, and software that is recorded with the 5.1-channel Dolby audio format is
played, the surround channel audio may be output from the surround back speakers.
• Some Dolby Atmos audio format that is used on games, etc., may be recognized as "Multichannel PCM". If this occurs, check the firmware
updates for the game console.About DTS signals
• With media that switches suddenly from DTS to PCM, PCM playback may not start immediately. In such a case, stop playback on the player side
for approx. 3 seconds or more. Then, resume playback. The playback will be performed normally.
• DTS playback may not be performed normally on some CD and LD players even if the player and this unit are digitally connected. If some
processing (e.g., output level adjustment, sampling frequency conversion, or frequency characteristic conversion) has been executed for the
DTS signal being output, this unit cannot recognize it as a genuine DTS signal, and noise may occur.
• While playing a DTS-compatible disc, if a pause or skip operation is performed on your player, noise may occur for a short period. This is not a
malfunction. Video
• Confirm that the connection between the output jack on the connected device and the input jack on this unit is correct.
• Make sure that none of the connecting cables are bent, twisted, or damaged.
• When the TV image is blurry or unclear, the power cord or connection cables of the unit may have interfered. In such a case, keep distance
between TV antenna cable and cables of the unit.
• Check the switching of the input screen on the monitor side such as a TV.
Check the following if the problem persists after you have confirmed the above. No image appears
• Change the input selector on this unit to the position of the jack to which the player is connected.
No image from a device connected to HDMI IN jack
• To display video from the connected player on the TV while the unit is in standby, you need to enable "5. Hardware" - "HDMI" - "HDMI Standby
Through" on the Setup menu. For details of the HDMI Standby Through function, check "5. Hardware" - "HDMI" on the Setup menu.
• To output video to a TV connected to the HDMI OUT SUB jack, press the Q button on the remote controller to display "Quick Menu" and select
"HDMI" - "HDMI Out", or press the HDMI MAIN/SUB button on the remote controller and select the HDMI OUT jack.
• Check if "Resolution Error" is displayed on the main unit display when video input via HDMI IN jack is not displayed. In this case, the TV does
not support the resolution of the video input from the player. Change the setting on the player.
• Normal operation with an HDMI-DVI adapter is not guaranteed. In addition, video signals output from a PC are not guaranteed.
• Try switching off the Deep Color function. To turn off the Deep Color function, simultaneously press the STRM BOX and ON/STANDBY
buttons on the main unit. While holding down STRM BOX, press ON/STANDBY repeatedly until "Deep Color:Off" appears on the display. To
reactivate the Deep Color function, repeat the above described step until "Deep Color:On" is appeared on the display.
( →p123)Images flicker
• The output resolution of the player may not be compatible with the resolution of the TV. If the player is connected to this unit with an HDMI cable,
change the output resolution on the player. Also this may be solved by changing the screen mode on the TV.Video and audio are out of synch
• Depending on the settings on your TV and connection environment, the video may be behind the audio. Press Q on the remote controller to
display "Quick Menu", select "HDMI" - "A/V Sync", and make the adjustment.
( →p76)Linked operation
HDMI linked operation does not work with CEC-compliant devices, such as a TV
• In the Setup menu of the unit, set "5. Hardware" - "HDMI" - "HDMI CEC" to "On".
• It is also necessary to set HDMI linking on the CEC-compliant device. Check the instruction manual.
• When connecting a Sharp brand player or recorder to the HDMI IN jacks, set "5. Hardware" - "HDMI" - "HDMI Standby Through" to "Auto" on the
Setup menu.
Tuner
Poor reception or much noise
• Recheck the antenna connection.
• Move the antenna away from the speaker cord or power cord.
• Move the unit away from your TV or PC.
• Passing cars or airplanes in the vicinity can cause interference.
• If radio waves are blocked by concrete walls, etc., radio reception may be poor.
• Change the reception mode to mono ( →p68).
• When listening to an AM station, operating the remote controller may cause noise. (North American, Australian, Taiwanese and Asian models)
• FM reception may be clearer if you use the antenna jack on the wall used for the TV.
( →p58)BLUETOOTH function
• Unplug and plug the power cord of the unit, or turn off and on the BLUETOOTH enabled device. Restart of the BLUETOOTH enabled device may be effective.
• BLUETOOTH enabled devices must support the A2DP profile.
• Because a radio wave interference will occur, this unit may not be used near devices such as a microwave oven or cordless phone which use the radio wave in the 2.4 GHz range.
• A metallic object near the unit can affect on the radio wave, and BLUETOOTH connection may not be possible.
Check the following if the problem persists after you have confirmed the above.Cannot transmit from a BLUETOOTH wireless technology enabled device (PC, smartphone, etc.) to
this unit
• Check if the BLUETOOTH function of the BLUETOOTH enabled device is enabled.Cannot connect a BLUETOOTH wireless technology enabled device (PC, smartphone, etc.) to this unit
• Initialize the pairing information and perform pairing again.
Firstly delete all the pairing information saved on this unit. In the Setup menu, select "5. Hardware" - "Bluetooth" - "Bluetooth Receiver" - "Pairing
Information", then press ENTER while "Clear" is displayed.
Next, delete the pairing information of this unit that is saved on the BLUETOOTH wireless technology enabled device. For information on how to clear the pairing information, refer to the BLUETOOTH enabled device's instruction manual. Finally, perform pairing again. Refer to "Playing audio from BLUETOOTH wireless technology enabled devices with this unit" ( →p63) for pairing instructions.
Cannot transmit from this unit to a BLUETOOTH wireless technology enabled device (wireless
headphones, etc.)
• Check that the "Bluetooth Transmitter" setting on this unit is set to either "On(Tx)" or "On(Main + Tx)". ( →p129)Cannot connect this unit to a BLUETOOTH wireless technology enabled device (wireless
headphones, etc.)
• Check if the BLUETOOTH function of the BLUETOOTH enabled device is enabled.
• Initialize the pairing information and perform pairing again.
Firstly delete all the pairing information saved on this unit. In the Setup menu, select "5. Hardware" - "Bluetooth" - "Bluetooth Transmitter" -
"Pairing Information", then press ENTER while "Clear" is displayed.
Next, delete the pairing information of this unit that is saved on the BLUETOOTH wireless technology enabled device. For information on how to clear the pairing information, refer to the BLUETOOTH enabled device's instruction manual.
Finally, perform pairing again. Refer to "Transmitting audio from this unit to BLUETOOTH wireless technology enabled devices" ( →p65) for pairing instructions.Music playback is unavailable on the unit even after successful BLUETOOTH connection
• If the volume setting on this unit or the BLUETOOTH wireless technology enabled device is low, audio may not be played. Check the volume
setting on this unit or the BLUETOOTH wireless technology enabled device.
• Some BLUETOOTH enabled devices may be equipped with a Send/Receive selector switch. Try switching the setting to suit the application the
device is being used for.
• Depending on the characteristics or specifications of the BLUETOOTH enabled device, music may not be played back on this unit.Sound is interrupted
• There maybe a problem with the BLUETOOTH enabled device. Check the information on a web page.The audio quality is poor after connection with a BLUETOOTH enabled device
• The BLUETOOTH reception is poor. Move the BLUETOOTH enabled device closer to the unit, or remove any obstacle between the BLUETOOTH enabled device and this unit.
Network function
• If you cannot select a network service, start up the network function to select it. It may take approx. one minute to start it up.
• When the NET indicator is blinking, this unit is not properly connected to the home network.
• Unplug and plug the power cords of this unit and the router, or restart the router.
• If the desired router is not displayed in the access point list, it may be set to hide SSID, or the ANY connection may be off. Change the setting
and try again.
Check the following if the problem persists after you have confirmed the above.Cannot access the Internet radio
• In the case the service provider has terminated the service, the network service or contents may not be used on this unit.
• Check if your modem and router are properly connected, and they are both turned on.
• Check if the LAN side port on the router is properly connected to this unit.
• Check if connecting to Internet from other devices is possible. If it is not possible, turn off all devices connected to the network, wait for a while,
and then turn on the devices again.
• Depending on ISP, setting the proxy server is required.
• Check if the router and modem you are using are supported by your ISP.Cannot access the network server
• This unit needs to be connected to the same router as the network server.
• This unit supports the Windows Media® Player 12 network servers, or NASes that support the home network function.
• Windows Media® Player may require some settings. Refer to "Music Server".
• When using a PC, only the music files registered in the library of Windows Media® Player can be played.
( →p99)Sound is interrupted when playing music files on the network server
• Check if the network server meets the requirements for operation.
• When the PC is serving as the network server, quit application software other than the server software (Windows Media® Player 12, etc.).
• If the PC is downloading or copying large files, the playback sound may be interrupted.
USB storage device
USB storage device is not displayed
• Check if the USB storage device or USB cable is securely inserted to the USB port of the unit.
• Disconnect the USB storage device once from the unit, and then reconnect it.
• Performance of the hard disk that receive power from the USB port of the unit is not guaranteed.
• Depending on the type of content, the playback may not be performed normally. Check the types of supported file formats.
• Operations of USB storage devices equipped with security functions are not guaranteed.
( →p96)Wireless LAN Network
• Unplug and plug the power cords of this unit and the wireless LAN router, check the power-on status of the wireless LAN router, or restart the
wireless LAN router.
Check the following if the problem persists after you have confirmed the above.Cannot access wireless LAN network
• The wireless LAN router setting may be switched to Manual. Restore the setting to Auto.
• Try the manual set-up. The connection may succeed.
• When the wireless LAN router is in stealth mode (mode to hide SSID) or when the ANY connection is off, the SSID is not displayed. Change the
setting and try again.
• Check if the SSID and encryption settings (WEP, etc.) are correct. Match the network settings with the settings of this unit.
• Connection to an SSID that includes multi-byte characters is not supported. Set the SSID of the wireless LAN router using single-byte
alphanumeric characters only, and try again.Connected to an SSID different from the selected SSID
• Some wireless LAN routers allow you to set multiple SSIDs for one unit. If connecting to such a router using the automatic setting button, you
may end up connecting to an SSID different from the SSID you want to connect to. If this occurs, use the connection method requiring you to
enter a password.Playback sound is interrupted, or communication is not possible
• You may not receive radio waves due to poor radio wave conditions. Shorten the distance from the wireless LAN router, or remove obstacles to
improve visibility, and connect again. Install the unit away from microwave ovens or other access points. It is recommended to install the wireless
LAN router and the unit in the same room.
• If there is a metallic object near the unit, wireless LAN connection may not be possible because the metal affects the radio wave.
• When other wireless LAN devices are used near the unit, other symptoms may occur, such as interrupted playback and impossible
communication. You can avoid those problems by changing the channel of your wireless LAN router. For instructions on changing channels,
refer to the instruction manual supplied with your wireless LAN router.
• There may not be enough bandwidth available in wireless LAN. Use a wired LAN for connection.
ZONE B function
Cannot output audio to ZONE B
• To output audio to ZONE B, set the audio output destination for "Audio" - "Zone B" on Quick menu to "On (A+B)" or "On (B)" and also set
"2. Speaker" - "Configuration" - "Zone 2 Lineout" on the Setup menu to "Zone B".
( →p104)Multi-zone function
Cannot ZONE-output the audio of externally connected AV components
• To output audio from an externally connected AV component to ZONE 2, connect it to any of HDMI IN1 to IN3 jacks. If the AV component is not
equipped with an HDMI jack, use a digital coaxial cable, digital optical cable or analog audio cable. Also, the audio from externally connected AV
components can be output to ZONE 2 only when the audio is analog or 2 ch PCM signal. When the AV component is connected to this unit with
an HDMI cable, digital coaxial cable or digital optical cable, change the audio output of the AV component to the PCM output.
• When video and audio via HDMI input are output to ZONE 2, set "1. Input/Output Assign" - "TV Out / OSD" - "Zone 2 HDMI" ( →p110) to "Use"
on the Setup menu.Others
• If the audio signal is from the NET input selector, the zone output is not possible for DSD audio signals.
Remote Controller
• Make sure that the batteries are inserted with the correct polarity.
• Insert new batteries. Do not mix different types of batteries, or old and new batteries.
• Make sure that the sensor of the main unit is not subjected to direct sunlight or inverter-type fluorescent lights. Relocate it if necessary.
• If the main unit is installed in a rack or cabinet with colored-glass doors, or if the doors are closed, the remote controller may not work normally.Display
The display does not light up
• When the Dimmer function is working, the display may go dim. Press the DIMMER button, and change the brightness level of the display.
• The display is turned off when the Pure Audio listening mode is selected.
Others
Strange noise can be heard from the unit
• If you have connected another device to the same outlet as this unit, strange noise may occur under the influence of the device. If the symptom is remedied by removing the power plug of the other device from the outlet, use different outlets for this unit and the device.The message "Noise Error" appears during AccuEQ Room Calibration
• This can be caused by a malfunction in your speaker unit. Check the speaker output, etc.
The measurement results of AccuEQ Room Calibration show different distances to the speakers from
the actual ones
• Depending on the speakers you are using, some errors may occur in the measurement results. If this is the case, make the settings in "2. Speaker" - "Distance" in the Setup menu. ( →p115)The measurement results of AccuEQ Room Calibration show that the volume level of the subwoofer has been corrected to the lower limit
• The volume level correction of the subwoofer may not have been completed. Lower the volume of the subwoofer before AccuEQ Room Calibration measurement.
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