TX-NR7100 - Troubleshooting: Listening Modes

Problems may be solved by simply turning the power on/off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer. 

• This unit contains a microPC for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this happens, unplug the power cord from the wall outlet, wait at least 5 seconds, and then plug it back in. 
• We are not responsible for reparations for damages (such as CD rental fees) due to unsuccessful recordings caused by the unit’s malfunction. Before you record important data, make sure that the material will be recorded correctly. 

Resetting the unit (this resets the unit settings to the default) 

If the restart of the unit does not solve the problem, reset the unit, and restore all the settings to the factory default at the time of purchase. This may solve the problem. If the unit is reset, your settings are restored to the default values. Be sure to note down your setting contents before performing the following operations. Note that it is not possible to reset the unit during the Initial Setup process. Before doing the following procedures, press [BACK] to exit Initial Setup. 

1. While pressing and holding CBL/SAT of the input selector on the main unit with the unit turned on, press the ON/STANDBY button.

 2. "Clear" is displayed on the display, and the unit returns to the standby state. Do not remove the power cord until "Clear" disappears from the display. 

To reset the remote controller, while pressing and holding MODE, press the CLEAR button at least 3 seconds.

Cannot select a desired listening mode

• Depending on the connection status of the speaker, some listening modes may not be selected. 

Cannot listen to the sound in Dolby TrueHD, Dolby Atmos or DTS-HD Master Audio format

• If the audio in Dolby TrueHD, Dolby Atmos or DTS-HD Master Audio format cannot be output correctly in the source format, set "BD video supplementary sound" (or reencode, secondary sound, video additional audio, etc.) to "Off" in the setting of a connected Blu-ray Disc player, etc.
  After changing the setting, switch the listening mode to that for each source, and confirm.

Cannot select Pure Audio mode

• The Pure Audio mode cannot be selected when the Multi-zone function is on.

About Dolby signals

• When surround back speakers are included in the speaker layout, and software that is recorded with the 5.1-channel Dolby audio format is played, the surround channel audio may be output from the surround back speakers.
• Some Dolby Atmos audio format that is used on games, etc., may be recognized as "Multichannel PCM". If this occurs, check the firmware updates for the game console.

About DTS signals

• With media that switches suddenly from DTS to PCM, PCM playback may not start immediately. In such a case, stop playback on the player side for approx. 3 seconds or more. Then, resume playback. The playback will be performed normally.
• DTS playback may not be performed normally on some CD and LD players even if the player and this unit are digitally connected. If some processing (e.g., output level adjustment, sampling frequency conversion, or frequency characteristic conversion) has been executed for the
  DTS signal being output, this unit cannot recognize it as a genuine DTS signal, and noise may occur.
• While playing a DTS-compatible disc, if a pause or skip operation is performed on your player, noise may occur for a short period. This is not a malfunction.