TX-NR7100 - Troubleshooting: Bluetooth
Problems may be solved by simply turning the power on/off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure.
If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.
- This unit contains a microPC for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this happens, unplug the power cord from the wall outlet, wait at least 5 seconds, and then plug it back in.
- We are not responsible for reparations for damages (such as CD rental fees) due to unsuccessful recordings caused by the unit’s malfunction. Before you record important data, make sure that the material will be recorded correctly.
Resetting the unit (this resets the unit settings to the default)
If the restart of the unit does not solve the problem, reset the unit, and restore all the settings to the factory default at the time of purchase. This may solve the problem. If the unit is reset, your settings are restored to the default values. Be sure to note down your setting contents before performing the following operations. Note that it is not possible to reset the unit during the Initial Setup process. Before doing the following procedures, press [BACK] to exit Initial Setup.
1. While pressing and holding CBL/SAT of the input selector on the main unit with the unit turned on, press the ON/STANDBY button.
2. "Clear" is displayed on the display, and the unit returns to the standby state. Do not remove the power cord until "Clear" disappears from the display.
To reset the remote controller, while pressing and holding MODE, press the CLEAR button at least 3 seconds.
Before you start...
- Unplug and plug the power cord of the unit, or turn off and on the BLUETOOTH enabled device. Restart of the BLUETOOTH enabled device may be effective.
- BLUETOOTH enabled devices must support the A2DP profile.
- Because a radio wave interference will occur, this unit may not be used near devices such as a microwave oven or cordless phone which use the radio wave in the 2.4 GHz range.
- A metallic object near the unit can affect on the radio wave, and BLUETOOTH connection may not be possible.
Cannot transmit from a Bluetooth wireless technology enabled device (PC, smartphone, etc.) to this unit
- Check if the BLUETOOTH function of the BLUETOOTH enabled device is enabled.
Cannot connect a BLUETOOTH wireless technology enabled device (PC, smartphone, etc.) to this unit
- Initialize the pairing information and perform pairing again.
- Firstly delete all the pairing information saved on this unit. In the Setup menu, select "5. Hardware" - "Bluetooth" - "Bluetooth Receiver" - "Pairing Information", then press ENTER while "Clear" is displayed.
Next, delete the pairing information of this unit that is saved on the BLUETOOTH wireless technology enabled device. For information on how to clear the pairing information, refer to the BLUETOOTH enabled device's instruction manual.
Finally, perform pairing again. Refer to "Playing audio from BLUETOOTH wireless technology enabled devices with this unit" for pairing instructions.
Cannot transmit from this unit to a Bluetooth wireless technology enabled device (wireless headphones, etc.)
- Check that the "Bluetooth Transmitter" setting on this unit is set to either "On(Tx)" or "On(Main + Tx)".
Cannot connect this unit to a BLUETOOTH wireless technology enabled device (wireless headphones, etc.)
- Check if the BLUETOOTH function of the BLUETOOTH enabled device is enabled.
- Initialize the pairing information and perform pairing again.
- Firstly delete all the pairing information saved on this unit. In the Setup menu, select "5. Hardware" - "Bluetooth" - "Bluetooth Transmitter" - "Pairing Information", then press ENTER while "Clear" is displayed.
Next, delete the pairing information of this unit that is saved on the BLUETOOTH wireless technology enabled device. For information on how to clear the pairing information, refer to the BLUETOOTH enabled device's instruction manual.
Finally, perform pairing again. Refer to "Transmitting audio from this unit to BLUETOOTH wireless technology enabled devices" for pairing instructions.
Music playback is unavailable on the unit even after successful BLUETOOTH connection
- If the volume setting on this unit or the Bluetooth wireless technology enabled device is low, audio may not be played. Check the volume setting on this unit or the Bluetooth wireless technology enabled device.
- Some Bluetooth enabled devices may be equipped with a Send/Receive selector switch. Try switching the setting to suit the application the device is being used for.
- Depending on the characteristics or specifications of the BLUETOOTH enabled device, music may not be played back on this unit.
Sound is interrupted
- There maybe a problem with the BLUETOOTH enabled device. Check the information on a web page.
The audio quality is poor after connection with a BLUETOOTH enabled device
- The BLUETOOTH reception is poor. Move the BLUETOOTH enabled device closer to the unit, or remove any obstacle between the BLUETOOTH enabled device and this unit.
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