My receiver is showing "Select Model" on the front display, what can I do to remove this message?
1. When the display is showing “Select Model” use the Tuning up/down buttons on the front panel or the remote control. Scroll down to the model number according to your receiver model number and the region(you can find you model number on the front panel of the receiver bottom right). For USA/Canada regions, please select the receiver model number with letters DC at the end of the model number.
- For example, if the model number of the receiver is TXNRXXX, use Tuning up/down buttons to select the model TXNRXXXXDC/TXRZXXXXDC or TXNRXXXX or TXRZXX. *** It is very important on selecting the correct model when going through these steps***
2. Once you have selected the appropriate model number of your receiver, press ENTER button on the front panel or via the remote.
- If you see "All Clear" then wait until the unit shuts down by itself and then unplug from AC and then Re-plug and Reset the unit.
- Or, if you see the a "question mark" after the model number (TXNRXXX?); then press ENTER button again.
3. After preforming one of steps above, you will see "All Clear" in the front display. Wait and the unit will shut down by itself. Once unit is completely off, unplug the receiver from AC outlet for a few seconds and then re-plug back into the AC outlet. The unit will then have been reset back to default. You can turn on the unit and should allow full operation of the receiver.
Comments
26 comments
Could you please add an answer to this related question?
https://www.avsforum.com/threads/onkyo-tx-nr-6050-display-showing-select-model.3286451/
I did find one support article on Onkyo's support site. But it only tells you the steps to follow when you see the message "Select Model", not how to initiate the prompt so I can set it back to the correct model and then upload my backup config.
I like to know it, too! My TX-NR7100 shows up as TX-RZ50, Destination XX. It's supposed to be a European version, but the tuner doesn't work, no radio reception, no DAB. Ads for AM only, like an American version.Hello Bardo,
When performing these steps, the unit is going to reset itself to default. So when that happens there is not a way to recall the settings that was setup prior to performing the steps to change the model. You would have to reconfigure the receiver with all your settings.
Thank you
Jennifer
Hello Rolf,
Question, did you perform these steps and the turner is not working? Or you have not taken any steps to change the model from the TXRZ50 to the TXNR7100 and tuner is not working?
Thank you
Jennifer
High Jenny,
What do you mean by "these steps"?
Then, we here have two different questions:
1. For some users, the AVR on powerup goes into "Select Model" mode.
How to prevent this behavior?
2. For others, the AVR changed to a different "identity" (Onkyo->Integra, European->American).
How to get into the "Select Model" mode?
Thanks for clarifying.
Hello Bardo,
The only time that you are able to change the model number is when the unit is prompted "Select Model" on the front panel. You can't initiate the "Select Model" to change the model number. Also its only the model number that can be changed not the brand. The article above is the instructions on how prevent this message from coming up when the unit is powering up.
Thank you
Jennifer
Hi Jenny,
You apparently describe "normal" behavior.
Our experience differs, possibly due to uncommon situations.
>You can't initiate the "Select Model" to change the model number.
My model did exactly this several times after power cycling.
Happened after a firmware update via USB as a bug fix - looks stable now.
How to make sure this does not happen again?
> Also its only the model number that can be changed not the brand.
In my case I was able to select between Integra models, RZ50, NR7100 for American (DC) and European (xx) models.
Rolf wants to know know how to get into "Select Model" to get (back) European DAB radio.
Hello Jenny, No, my receiver did not show “Select Model” in the front display. I only installed the required update during the initial setup. Then I wanted to try out FM/DAB radio, but I couldn't start a station search. At first I thought I had no reception. But antennas other than the included antenna also failed to provide reception. Then I noticed that there are no settings for DAB and that it is displayed as model TX-RZ50. While looking for a solution to the problem, I came across the post in the AVS forum.
Hello,
I have similar problems with my RZ50. WEB Menu was‘t available, i noticed It showed „select model“ in the display, so i choose rz50 xx for european Model.
After setup , still no Web Menu and no DAB available.
What can I do?
Regards
Tobias
The "Select Model" randomly appeared for me as well. I also lost connection to the web interface. Dirac would not work (was trying to recalibrate for a new subwoofer...). I have a TX-NR7100 in the US, and mistakenly selected the XX version not knowing that I should have selected the DC version for the USA. Now I"m stuck and I can't get back to the "Select Model" option!! Tried factory resetting multiple times, but it always boots up into the Initial Setup mode. Please help!!!!
Filed another support ticket.
Same. I filed a support ticket.
Hi,
Onkyo TX-NR676 av receiver
error code NG:L
How to rectify the error code help me
Hello Arivalagan,
The error code NG:L is indicating that there is an issue with the front Left channel. What I would recommend removing the speaker off the receiver while the receiver is off. Then power the unit back up and see if you are still getting the error message. If the error is not showing, then play a source to see if the error shows up again. If not then double check your wiring before you put the speaker back to the receiver. Always make sure that the receiver is off when making attachments to the unit. However, if the unit continues to show NG:L then the unit would have to go to a service center. Here is a link to our service centers https://onkyo.com/service-centers.
Thank you
Jennifer
Hello,
I have the same problems like Tobias with my RZ50. After HDCP error I needed to reset the AVR. WEB Menu was‘t available, I noticed It showed „select model“ in the display, so I choose rz50 xx for european Model. After setup, still no Web Menu and no DAB available. DIRAC can connect properly and store Slots.
Shall I probably try different firmware?
Thanks a lot
Martin
I received the message from the German Service that "RX50 xP" would have been the right selection for the german models. Once it is set, user can not change it second time. So it need to be send to service.
Hello Martin,
From your inquiry, it would indicate that the unit would have to into a service center. Since you have mentioned that you had communicated with the German Service they would able to assist you on getting an authorized Onkyo service center in your area. Once you have the service center, communicate with them on what documentation would be best to bring for getting the unit repaired.
Thank you
Jennifer
short update:
The receiver (TXRZ50) is back from service. The famous web interface (ciuser/ciuser) is gone. Only the poor (admin/admin) works. Probably the Onkyo service disabled this (inofficial) function. DAB+ is back.
regards
Martin
I've tried getting off the select model prompt but it doesn't seem to matter what button I press, I am never given an option to select a model #. I can see that the remote is working so that's not the issue. My system is working just annoying seeing this select model always on the receiver
I can't (and don't want again to) reproduce it right now, but
did you try the switch right to the LCD, possibly after a first OK (middle, then up/down)?
Ahh yes that is what I just did and it worked. The remote was useful
same issue with RZ50 as posters above. after firmware update got the Select Model message. selected the RZ50 xx for Europe model and now have no DAB or Tuner.
if a Service Centre can fix this then customers should be able to fix it too. im guessing there's a button sequence you press and hold to enter the Select Model state. if thats all it takes then please tell us how to do it ourselves.
this is a brand new machine. firmware update was first thing I did and now my brand new AV is bricked.
tell me how to fix or i advise everyone to avoid Onkyo products cos they are useless.
Hello Stephen,
My apologizes that you are having an issue with the TXRZ 50. If you could please provide me the serial number and the firmware on the unit since you just did an update. But if you have done the above steps and you are having the issue on not able to get the tuner/DAB to work then the unit would have to go back the dealer.
Thank you,
Jennifer
Hi, I bought a brand new TX-RZ50, while setting it up (via the onscreen UI), I saw that there was something saying "Select Model" in the front panel of the AVR. I moved over to it and did click "arrow down", and thought that the RZ50 ending with DC was the right option. Clearly it wasn't, I am in EMEA region (Finland). I have no FM radio now, and also the webui doesnt work (cant login with username ciuser). Please help me to fix this problem. Thx
Hello Mikael,
The DC is the USA version and unfortunately there is no other way to change the version since this was already applied. It would be recommended to have the unit exchanged by the dealer.
Thank you
Jennifer
Hi, I have an Onkyo TX-NR646 that’s stuck on “Select Model” and won’t boot further. No fans, no HDMI lights, nothing. I’ve tried a reset (holding CBL/SAT + On/Standby) and the system won’t move past this screen.
I’m looking for guidance on:
Attempting a USB firmware recovery
Possible repair options or services in South Africa
If it’s beyond DIY repair, selling it for parts
Any advice, step-by-step instructions, or leads on reliable repair services would be greatly appreciated.
Hello
Unfortunately, there is no firmware for this unit due to the age of the TXNR646. I would suggest contacting the below service center for South Africa. They may be able to provide the parts availability and pricing for the repairs for the TXNR646.
PlanetWorld
Location Type: Service Center
technical@planetworld.co.za
Commerce Cres 17
Sandton, GP 2031
Or you can check with a local dealer if they can any provide any assistance.
Thank you
Jennifer
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