TX-NR696 - Troubleshooting: Audio

Comments

4 comments

  • David Laughlin
    David Laughlin

    The last firmware update sent out breaks ARC functionality as far as audio is concerned.  The power will auto turn on but no sound.  It had sound for a few days then it went silent no audio coming back from the tv would be played.  TV is brand new Samsung OLED 77 inch, hdmi cables have been changed and only resetting the receiver and unplugging power will fix it temporarily but not more than a week max.  Maybe it had this issue prior to the update since we did the update right away.  Alot of online forums mention this as an issue since the update as well.  Not sure what else I can do since I bought this october 6th of 2023 and the seller had a 30 day return policy that I am now outside of.  I had to put in a google tv hdmi device to be able to use the receiver and the arc function only is used for power on and off and volume control as the audio feedback is non functioning.  

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  • Eco Eric
    Eco Eric

    Article NO HELP.! FAIL!

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  • Kevin Poyser
    Kevin Poyser

    Go to the quick settings and change the PCM setting to ON

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  • Tim C
    Tim C

    Bug Report : 

    I have been using my new NR696 for a month now. I like it. Sounds great. However..

    When I connect via the inbuilt Chromecast Audio, I cannot set mode to 'Direct'. Only options are Stereo and All-Ch Stereo. This to me degrades sound quality as I almost always prefer the sound of Direct over 'processed' sounds. Please fix this. Thank you.

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