DX-C390 - Can not play a CD
- Make cure the CD is facing the correct way
- Remove the disc and clean it
- Remove your discs and leave the DX-C390 turned on for several hours until the condensation has
evaporated
Discs made on personal computers, including those of a compatible format, may not work properly in the
DX-C390 because of incorrect settings in the disc burning software. Check the manuals supplied with your disc burning software for additional compatibility information.
- Some audio CDs use copy protection that doesn’t
conform to the official CD standard. Since these are
nonstandard discs, they may not play properly in the DX-C390. - The DX-C390 supports CD-R and CD-RW discs.
However, some CD-R and CD-RW discs may not
work properly for any of the following reasons: disc
burner characteristics, disc characteristics, the disc is
damaged or dirty. See the manual supplied with your
disc burner for more information. Condensation or dirt
on the optical pickup lens can also affect playback. - The DX-C390 supports 8 cm and 12 cm discs.
- Don’t use discs with an unusual shape.
- Don’t use discs that have residue from adhesive tape,
rental discs with peeling labels, or discs with custom
made labels or stickers. Doing so may damage the DX-C390
and you may not be able to remove the disc properly.
Comments
8 comments
It tells me "No Disc," the discs are clean and in properly.
Is this a burned CD or a CD that his been made on your PC/computer? Please try loading the disc onto another device to see if it plays properly.
"Some CD-R and CD-RW discs may not work properly for any of the following reasons: disc burner characteristics, disc characteristics, the disc is damaged or dirty."
If the issue persists, please reach out to our Product Support team. You can get started by clicking the "HELP" icon in the bottom right corner of this page.
I tried a dozen different discs that all play on other devices. My brand new ONKYO will not recognize any of them. The Help button was totally and completely useless.
I bought a CD player that ... doesn't play CDs.
All the ones I tried (3 different box sets) were in pristine shape. Two of them I've had for years, the other was a new release I bought two months ago. They all play fine on my laptop. Your manual says it should be able to play CDs with the Compact Disc logo.
How is this possible? Is there something blocking the lens from reading this? Some sort of insert to remove that I didn't see in the instructions? Or did I just buy a lemon? This was not an inexpensive buy for me.
This is common with this unit. I bought one and it wouldn't read any CDs. Had to spend $80 to send in for a warranty repair.
I am having the same problem with mine. I want my money back. Onkyo sucks.
I echo the previous comments. Selling a brand new unit that does not play CDs is embarrassing to your company. I hope that you can provide a quick and easy solution.
Hello Richard,
My sincere apologizes that you are having an issue with the cd player. If you could please submit a request at this link https://support.onkyousa.com/hc/en-us/requests/new with your serial number, where you have purchased your item and your issue so we can further assist you.
Thank you,
Jennifer
Please sign in to leave a comment.