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DX-C390 - CD playback skips.

The DX-C390 contains a microcomputer for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this should happen, unplug the power cord from the wall outlet, wait at least five seconds, and then plug it back in again.

  • Install the DX-C390 somewhere free of vibration
  • Remove the disc and clean it
  • Buy a new disc
  • Perform a power cycle

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Comments

6 comments

Date Votes
  • Cindy Brasel
    Cindy Brasel

    Brand new system. After just a few weeks, CD playback skips sporadically. Followed troubleshooting steps. Wondering if there could be debris inside the unit from manufacture/shipping as a cause. Please advise.

    1
  • Cathy Maxcy
    Cathy Maxcy

    System is about 10 years old and has done me well.  However, it has started skipping and it won't release the disk that it is skipping.  Tried multiple things but no luck.  Other than smashing it on the driveway what should I do?

    0
  • Cindy Brasel
    Cindy Brasel

    Cathy Hi, This is Cindy Brasel. No one ever responded to my comment on this particular page. I found the "Submit a Request" to be more useful. Onkyo actually communicated with me through that route. You'll see the button at the top right side of the webpage. Best of luck to you.

    0
  • Liam
    Liam

    Sorry for the delay in response! If you need further assistance, please reach out to Product and Technical Support. This can be done by submitting a request here - https://support.onkyousa.com/hc/en-us/requests/new

    0
  • Scottf61
    Scottf61

    You refer people to articles, it’s not disc cleaning, vibration or anything else. My old SONY Walkman plays everything perfectly. I spent hundreds of dollars on this CD player as a “hi-fi” component and it DOESN’T WORK, it skips and other players don’t. Can I PLEASE get my money back?!?

    0
  • Jennifer Sosinski
    Jennifer Sosinski

    Hello Scott, 

    I'm sorry that you are experiencing an issue with the DXC390. If you have cleaned the disc's and still having the issue then this is an internal issue within the player. May I have the serial number of the DXC390 also can you provide the sales receipt so I can further assist you.

    Thank you 

    Jennifer  

     

    0

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