TX-RZ1100 - Troubleshooting: Listening Modes

Please use the following instructions to troubleshoot problems regarding Listening Modes on the TX-RZ1100 AV Receiver.

Problems may be solved by simply turning the power on/ off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure. Try the simple measures on both the unit and the connected device. 

If the problem is that the video or audio is not output or the HDMI linked operation does not work, disconnecting/connecting the HDMI cable may solve it. When reconnecting, be careful not to wind the HDMI cable since if wound the HDMI cable may not fit well. After reconnecting, turn off and on the unit and the connected device. 

• This unit contains a microPC for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this happens, unplug the power cord from the wall outlet, wait at least 2 minutes, and then plug it back in. 
• Our company is not responsible for reparations for damages (such as CD rental fees) due to unsuccessful recordings caused by the unit's malfunction. Before you record important data, make sure that the material will be recorded correctly

Before you start...

• To enjoy digital surround playback in formats such as Dolby Digital, you need to make a connection for audio signals with an HDMI cable, digital coaxial cable or digital optical cable. Also, audio output need to be set to Bitstream output on the connected Blu-ray Disc player, etc.
• Press "i" on the remote controller several times to switch the display of the main unit, and you can check the input format.

Cannot select a desired listening mode

Depending on the connection status of the speaker, some listening modes may not be selected. 

Cannot listen to the sound in Dolby TrueHD, Dolby Atmos or DTS-HD Master Audio format

If the audio in Dolby TrueHD, Dolby Atmos or DTS-HD Master Audio format cannot be output correctly in the source format, set "BD video supplementary sound" (or reencode, secondary sound, video additional audio, etc.) to "Off" in the setting of a connected Blu-ray Disc player, etc.

After changing the setting, switch the listening mode to that for each source, and confirm.

Cannot select Pure Audio mode (for compatible models only)

The Pure Audio mode cannot be selected while the
Multi-zone feature (for compatible models only) is on.

About DTS signals

With media that switches suddenly from DTS to PCM, PCM playback may not start immediately.

• In such a case, stop playback on the player side for approx. 3 seconds or more. Then, resume playback. The playback will be performed normally.

DTS playback may not be performed normally on some CD and LD players even if the player and this unit are digitally connected. If some processing (e.g., output level adjustment, sampling frequency conversion, or frequency characteristic conversion) has been executed for the DTS signal being output, this unit cannot recognize it as a genuine DTS signal, and noise may occur.

• While playing a DTS-compatible disc, if a pause or skip operation is performed on your player, noise may occur for a short period. This is not a malfunction.