TX-RZ1100 - Troubleshooting: Video

Please use the following suggestions to troubleshoot video problems regarding the TX-RZ1100 AV Receiver.

Problems may be solved by simply turning the power on/ off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure. Try the simple measures on both the unit and the connected device. 

If the problem is that the video or audio is not output or the HDMI linked operation does not work, disconnecting/connecting the HDMI cable may solve it. When reconnecting, be careful not to wind the HDMI cable since if wound the HDMI cable may not fit well. After reconnecting, turn off and on the unit and the connected device. 

• This unit contains a microPC for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this happens, unplug the power cord from the wall outlet, wait at least 2 minutes, and then plug it back in. 
• Our company is not responsible for reparations for damages (such as CD rental fees) due to unsuccessful recordings caused by the unit's malfunction. Before you record important data, make sure that the material will be recorded correctly

Before you start...

• Confirm that the connection between the output jack on the connected device and the input jack on this unit is correct.
• Make sure that none of the connecting cables are bent, twisted, or damaged.
• When the TV image is blurry or unclear, the power cord or connection cables of the unit may have interfered. In such a case, keep distance
  between TV antenna cable and cables of the unit.
• Check the switching of the input screen on the monitor side such as a TV.

No image appears

 Change the input selector on this unit to the position of the jack to which the player is connected.

While the Pure Audio (European, Australian, Taiwanese and Asian models) listening mode is selected, only video signals input from the HDMI input jack can be output.

No image from a device connected to HDMI IN jack

To display video from the connected player on the TV while the unit is in standby, you need to enable "5. Hardware" - "HDMI" - "HDMI Standby Through" in the Setup menu. For details of the HDMI Standby Through function, refer to "5. Hardware" - "HDMI" in the Setup menu.

To output video to a TV connected to the HDMI OUT SUB jack (for compatible models only), in the "Quick
Menu" displayed when Q is pressed on the remote controller, select the HDMI OUT jack for output in "Other" - "HDMI Out".

If you connect a player supporting HDCP2.2, be sure to connect it to one of the HDMI IN1 to IN5 jacks of the unit.

Check if "Resolution Error" is displayed on the main unit display when video input via HDMI IN jack is not displayed.

• In this case, the TV does not support the resolution of the video input from the player. Change the setting on the player.
• Normal operation with an HDMI-DVI adapter is not guaranteed. In addition, video signals output from a PC are not guaranteed.

Images flicker

The output resolution of the player may not be compatible with the resolution of the TV. If the player is connected to this unit with an HDMI cable, change the output resolution on the player.

• Also this may be solved by changing the screen mode on the TV.

Video and audio are out of synch

Depending on the settings on your TV and connection environment, the video may be behind the audio. Press Q on the remote controller to display "Quick Menu", select "HDMI" - "A/V Sync", and make the adjustment.